The first year of service is included with the Acronis line of corporate products. Acronis Advantage Premier customers receive priority support in the event of a business-critical system error (severity A), customers will receive the initial response within one hour.
Acronis Advantage Premier – Offers 24 x 7 support services available via phone, chat, and email. In the event of a critical system error, an engineer will respond within one business day. Acronis Advantage Standard – Offers 12 x 5 support services Monday through Friday, 8am-8pm EST via phone, chat, and email with one of our dedicated support professionals. There are two versions of the Acronis Advantage program: Help for organizations in meeting their service level agreement (SLA) and Continuity of Operations Programs (COOP) requirements Direct interaction with knowledgeable Acronis support professionals Premier service levels featuring fast response times to critical issues
A personalized and flexible array of services Home customers can take advantage of an optional annual subscription service or pay per incident plan For the Acronis® line of corporate products, the first year subscription of either the Acronis Advantage Standard or Premier level of service is included. Acronis Advantage® Delivers Enhanced Support and Maintenance to Customers Worldwideĭesigned to meet the customer service, support, and troubleshooting demands of our home and corporate customers, the Acronis Advantage program provides a variety of support options including a self service, pay-per-incident or subscription plan.Īn enhanced self-service knowledge base library, expanded pay-per-incident support, and three subscription-based support programs aimed to provide customers with world-class service, at a level and cost that meet specific support needs.
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